Return & Refund Policy

At MitraShops, we want you to have a smooth and satisfying shopping experience.
While we hope you love every product you purchase from us, we understand that sometimes issues may occur.
This policy explains when and how replacements are processed.

1. Eligibility for Replacement

We offer free replacement for products that meet any of the following conditions:

  • Damaged during delivery

  • Defective product received

  • Incorrect product delivered

  • Missing parts/accessories (as applicable)

To qualify, you must report the issue within 5 days of delivery by contacting our support team.

2. What We Need for Verification

To process your replacement smoothly, please share:

  • Order ID

  • Clear photos or a short video showing the issue

  • Photo of the shipping label / outer package

This helps us verify and resolve your request quickly.

3. Replacement Process

Once your request is reviewed and approved by our support team:

  • A replacement unit will be shipped to you at no extra cost, delivered within 7–10 working days; or

  • If the same product is out of stock, we will offer an alternate option; or

  • If no alternate is suitable, a refund may be issued to the original payment method (as per approval) within 7 working days.

4. Conditions for Replacement Approval

To ensure fairness to all customers:

  • The product must be unused, undamaged, and in original condition except for the reported issue.

  • All original packaging, accessories, and labels must be retained until the case is resolved.

  • Requests made after 5 days of delivery are not eligible.

5. Return Policy

We do not provide any returns.
Only replacement will be provided if a valid request is raised within 5 days of delivery.

6. Non-Replaceable 

We do not accept replacements for:

  • Products damaged due to misuse or handling

  • Products without proof of damage/defect

  • Items marked Final Sale or Non-Returnable on the product page

  • Personal hygiene products (e.g., grooming, skin-contact items) — for safety reasons

7. Order Cancellation

Orders can be cancelled only before dispatch.
Once shipped, the order cannot be cancelled.

8. Refunds (If Applicable)

Refunds are applicable only when:

  • Replacement is not possible, or

  • The product is out of stock, or

  • The wrong item was received and replacement is unavailable

All refunds, if approved by the company, will be processed within 7 working days to your original source account.
Actual credit time may vary depending on your bank or UPI provider.

9. Replacement Shipping

If the issue is verified as seller or courier fault, return pickup will be arranged free of cost.
If pickup is not available in your pincode, we will guide you for self-return and reimburse reasonable courier charges.

10. Support Contact Information

For replacement requests or assistance:
📧 Email: support@mitrashops.com
💬 WhatsApp: +91 7208474191
🕒 Support Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

We aim to reply within 1–6 business hours.

MitraShops — Smart. Simple. Sorted.