Return & Refund Policy

At MitraShops, we strive to provide a smooth, transparent and trustworthy shopping experience.
This policy explains how replacements, refunds, and digital product purchases are handled.

1. Physical Products – Replacement Eligibility

We offer free replacement for physical products if any of the following issues occur:

  • Damaged during delivery

  • Defective product received

  • Incorrect product delivered

  • Missing parts or accessories

To qualify, you must raise the request within 5 days of delivery.

2. Verification Requirements

To process your replacement smoothly, please share:

  • Order ID

  • Clear photos or a short video showing the issue

  • Photo of the shipping label / outer package

These help us verify and resolve your request quickly.

3. Replacement Process (Physical Items Only)

Once verified and approved:

  • A replacement unit will be shipped at no extra cost, OR

  • If the item is out of stock, we may offer an alternate option, OR

  • If no alternate is suitable, a refund may be issued (physical items only)

Refunds, if applicable, will be processed within 7 working days to your original payment method.

4. Conditions for Replacement Approval (Physical Items)

To ensure fairness:

  • Product must be unused, undamaged, and in original condition (except for the reported issue)

  • All original packaging, labels and accessories must be retained

  • Requests raised after 5 days of delivery will not be eligible

5. Return Policy (Physical Products)

We do not accept returns.
Only replacement is provided for valid issues reported within 5 days.

6. Non-Replaceable Items

We do not provide replacement for:

  • Products damaged due to improper use

  • Items without proof of defect/damage

  • Products marked “Final Sale” or “Non-Returnable”

  • Personal hygiene or skin-contact items (for safety reasons)

7. Order Cancellation (Physical Products)

Orders can be cancelled only before dispatch.
Once shipped, cancellation is not possible.

8. Replacement Shipping

If the issue is verified to be seller/courier fault:

  • We arrange a free pickup (where available)

  • If pickup service is unavailable at your pincode, we may request a self-return and reimburse reasonable courier charges

🚨 9. DIGITAL PRODUCTS (Ebooks, Guides, Downloads, Templates)

Digital products sold by MitraShops are:

  • Instantly delivered

  • Non-returnable

  • Non-refundable

  • Not eligible for cancellation

Once the digital product is purchased and delivered, the sale is considered final.

Why?
Digital items cannot be “returned” once the file is sent or downloaded.

By purchasing any digital product, you agree that:

  • No refunds will be provided under any circumstances

  • No replacements or exchanges are applicable

  • All sales are final and non-reversible

⚖️ 10. Copyright & Misuse Warning (Digital Products)

All digital products sold by MitraShops are protected under Indian Copyright Law.

Strictly prohibited:

  • Sharing files publicly

  • Redistributing, reselling, or rebranding

  • Uploading on social media or websites

  • Sharing with third parties or groups

Unauthorized use may result in:

  • Legal action

  • Penalty claims

  • Permanent ban from purchasing

11. Support Contact Information

For assistance with orders, replacement requests, or digital purchases:

📧 Email: support@mitrashops.com
💬 WhatsApp: +91 7208474191
🕒 Support Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

We aim to respond within 1–6 business hours.

MitraShops — Smart. Simple. Sorted.