This Privacy Policy explains how MitraShops collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

We respect your privacy and are committed to safeguarding your personal data in accordance with the Information Technology Act, 2000 and applicable Data Protection Rules in India.

1. Information We Collect

We may collect the following information when you interact with our website or place an order:

Personal Information

• Name

• Phone Number

• Email Address

• Billing and Shipping Address

Order & Payment Information

• Payment method and transaction details (UPI reference / payment gateway confirmation)

Note: We do not store your full bank details, card numbers or UPI PIN. Payments are processed securely through third-party providers.

Device & Technical Information

• IP Address

• Device type

• Browser type

• Cookies / usage data for improving website performance

2. How We Use Your Information

We use your information to:

• Process and confirm orders

• Arrange shipping and delivery

• Provide customer support

• Communicate updates about your order

• Improve website functionality and user experience

• Prevent fraudulent transactions

We do not sell, rent, or trade your personal data.

3. Sharing of Information

We may share information only with trusted service providers, such as:

• Courier Companies for delivery

• Payment Gateways / UPI networks for secure transactions

• Customer Support Systems for communication

These partners are permitted to use your data only to perform their services and must maintain confidentiality.

We do not share data with outside advertisers or unrelated third parties.

4. Data Security

We follow industry-standard security measures to protect your data from:

• Unauthorized access

• Alteration

• Disclosure

• Loss

However, no online transmission is 100% secure. By using our services, you agree to assume reasonable risk.

5. Cookies & Tracking

Our website may use cookies to:

• Maintain session information

• Improve browsing experience

• Analyze site traffic patterns

You can disable cookies in your browser settings, but some features may not function properly.

6. Your Rights

You may request to:

• Access the personal data we hold

• Update or correct your information

• Request deletion of your stored information (except data needed for legal, fraud, or accounting requirements)

To request changes, email us at:
support@mitrashops.com

7. Data Retention

We retain order and account information as required for:

• Customer service

• Legal compliance

• Financial record-keeping obligations

After retention periods expire, data is securely deleted.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

9. Children’s Privacy

We do not knowingly collect data of individuals under 18 years without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated revision date.

11. Contact Information

For questions or requests related to this Privacy Policy:

Email: support@mitrashops.com
WhatsApp Support: +91 7208474191
Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

MitraShops — Smart. Simple. Sorted.