This Privacy Policy explains how MitraShops collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

We respect your privacy and follow the Information Technology Act, 2000, and applicable Data Protection Rules of India.

1. Information We Collect

We may collect the following types of information:

A) Personal Information

• Full Name

• Phone Number

• Email Address

• Billing Address / Shipping Address

B) Order & Payment Information

• Order details

• Transaction confirmation (UPI reference / Decentro confirmation ID)

⚠️ We do NOT store:

• Card numbers

• UPI ID / UPI PIN

• Bank account details

All payments are processed through secure third-party UPI or payment processors.

C) Device & Technical Information

• IP Address

• Device type

• Browser type

• Cookies & usage behavior

2. How We Use Your Information

Your information is used only for:

• Processing & confirming your order

• Shipping & delivery coordination

• Customer support & communication

• Sending order updates

• Improving website performance

• Fraud detection & account safety

• Delivering digital products instantly after payment

We never sell, rent, or trade your personal data.

3. Sharing of Information

We share your information only with trusted service providers, such as:

📦 Courier Partners

(For physical product delivery)

💳 Payment Processors

(UPI networks / Decentro / other gateways as added)

💬 Customer Support Tools

(For resolving issues)

These partners can use your data only for performing their service and must maintain confidentiality.

We never share your data with advertisers or third parties unrelated to your purchase.

4. Data Security

We use industry-standard security measures to protect your information from:

• Unauthorized access

• Misuse

• Modification

• Loss or exposure

You acknowledge that no online system is 100% secure, but we take every reasonable step to safeguard your data.

5. Cookies & Tracking Technologies

Our website may use cookies to:

• Maintain your session

• Improve site experience

• Analyze user behavior

• Understand website performance

You may disable cookies in your browser settings, but some features may stop working.

6. Your Rights

You may request to:

• Access your stored personal data

• Update or correct your information

• Request deletion of your data (except legally required records)

To make a request, email: support@mitrashops.com

7. Data Retention

We retain certain information for:

• Customer service

• Accounting

• Legal compliance

• Fraud prevention

• Delivery verification

Digital product purchase history is retained for download access validation.

Once retention timelines expire, data is permanently deleted.

8. Third-Party Links

Our website may contain external links.
We are not responsible for the privacy practices or content of third-party websites.

9. Children’s Privacy

We do not knowingly store or collect data of children under 18 years without parental consent.

10. Digital Products — Special Notice

For ebooks, guides, and downloadable items:

• Files are delivered instantly

• No physical shipment takes place

• Downloads are linked to your email/order ID

• ❌ Digital products are non-returnable & non-refundable

• ❌ Sharing, reselling, redistributing, or copying digital files is strictly prohibited

• Copyright violations may lead to account termination or legal action

11. Changes to This Policy

We may update this Privacy Policy occasionally.
Updated versions will be posted with the revision date.

12. Contact Information

For privacy-related queries:

📧 support@mitrashops.com
💬 WhatsApp: +91 7208474191
🕒 Support Hours: Mon–Sat, 10:00 AM – 7:00 PM IST

MitraShops — Smart. Simple. Sorted.